TERMS OF USE

PRICES

All prices quoted in our price list are cash prices. Prices may change without warning so please contact us for confirmation.

PAYMENT

Payment by Cash, Company Cheque, Bank Cheque, and Direct Deposit. Orders paid by company cheque will be dispatched after cheque clearance unless agreed otherwise.

PRODUCT WARRANTY AND RETURNS

Standard Support - 1 Year Back to Base Services

Big Ben Computers endeavors to provide 12 month Parts and 5 years labor Back to Base warranty for all Big Ben Computer, The service hours are Monday to Friday from 9:00am to 6:00pm.

Service is inclusive of labor and parts for the first 12 month, but excludes software and third party products. The extend 4 years labor warranty for Hardware only excludes software, virus and third party products.

All BBC Technology computer systems come with a seven days customer satisfaction guarantee, of which shipping charges to and from the customer are not refundable. Others are refundable, subject to final inspection of goods by BBC Technology. Products will only be accepted back in original condition.

Any product sent back to BBC Technology after the 7-day money back guarantee period would be subjected to 25% re-stocking fee. BBC Technology will not accept any courier charges for return goods. The customer must pay for carriage for warranty repairs.

A return authorization number (RA#) must be obtained before the return of any product. A return number is valid for 14 days only. Failure to display the RA number will result in the return being refused.

All computer warranties are supplied as coverage for hardware only for 12 months and 5 years for labor. In the event that faults are found to be a result of software failure or virus attacked, a service fee will be charged.

We reserve the right to stipulate that our warranty on PC's and Parts overrides all other warranties that might be stated by the manufacturers.

TITLE

The goods are to remain in title and property of BBC Technology until fully paid and cheques are cleared. Ownership of products will only be transferred to the customer when all monies owed to BBC Technology have been paid in full.

WEBSITE

The BBC Technology Website contains information on goods and services which the Customer may purchase including BBC Technology product descriptions and specifications. With the exception of information relating to BBC TECHNOLOGY pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer and/or vendor and not BBC TECHNOLOGY , and BBC TECHNOLOGY has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.

This Website contains hyperlinks and pointers to other websites operated by third parties. These linked websites are not controlled by BBC TECHNOLOGY, and BBC TECHNOLOGY is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by BBC TECHNOLOGY, its affiliates or their directors or employees. The Customer links to any such website entirely at its own risk.

PRIVACY POLICY

This policy applies to the entire bbctech.com.au website. We consider your privacy to be an important issue, and are committed to protecting your personal information. We hope the following information will help you understand how BBC Technology collects, uses and safeguards the personal information you provide to us on our site.
Log File Information: IP's and Cookies The bbctech.com.au site uses cookies to keep track of session IDs. A cookie is a small piece of information stored by a web server on you computer's hard drive. Any cookie in use by out server is temporary, and will be removed when the user leaves this website. We also record IP addresses to analyze trends of users and administer the site. This information is used for site only marketing purposes is not shared with any third parties. The user has the right to refuse cookies, and is still able to access all areas of the web site. An IP address is a number that is automatically assigned to your computer by your Internet Service Provider when you connect to the internet. IP addresses are NOT linked to any personally identifiable information.

Contact Us Correspondence If you contact BBC Technology , we may keep a record of that correspondence. We do not collect any email addresses of those who communicate with BBC Technology via email. We use the information provided so that we may respond to the email. BBC Technology does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

Security of Data This website does not collect, record or store any personal information of our visitors on our server.

Changes to this Privacy Policy Additions to features of the site, may cause us to review this policy statement in the future. Any changes made to the intrnet privacy policy of bbctech.com.au will be posted here.

If you have any questions or comments regarding these policies, please email us at sales@bbctech.com.au